Privacy Policy

Restoreliving (“the studio”, “we”, “us” or “our”) provides general, informational consultations about organizing physical and digital workspaces. We respect the privacy of everyone who visits this website or contacts us, and we aim to be transparent about the limited personal information we handle. This document should be read alongside our Cookie Policy and Terms of Use.

1. Who we are and how to reach us

For the purposes of data protection law, the data controller responsible for your personal information is:

• Entity: Restoreliving
• Registered address: 286 Mt Wellington Hwy, Mount Wellington, Auckland 1060, New Zealand
• Telephone: +64 9 969 1900
• Email reference: inquiry@restoreliving.world

If you have any question about this policy or about how your information is handled, you are welcome to contact us using the details above or through our contact page.

2. The personal data we collect

We deliberately keep data collection to a minimum. Depending on how you interact with us, we may process the following categories of information:

2.1 Information you give us directly

• Contact form details: your name, email address and the content of the message you choose to send.
• Consent records: the fact that you ticked the consent box and the date on which you did so.
• Correspondence: any further emails or notes exchanged when we arrange or hold a conversation.

2.2 Information collected automatically

• Technical data: limited information such as browser type, device category and approximate region, where analytics cookies are permitted.
• Usage data: which pages were viewed and how visitors move through the site, in aggregated and anonymous form.

We do not knowingly collect special categories of data (such as health, political or religious information), and we ask that you do not include such details in your messages.

3. Why we use your data

We process personal information only for clearly defined purposes:

• To read and respond to enquiries you send through the contact form or by email.
• To arrange, prepare for and follow up on informational consultations you request.
• To maintain a basic record of correspondence for administrative continuity.
• To understand, in aggregate, how the website is used so that we can improve its clarity and performance.
• To comply with legal and regulatory obligations that may apply to us.

We do not sell personal data, and we do not use your information to make automated decisions that produce legal or similarly significant effects.

4. Legal basis for processing

Where the GDPR applies, we rely on the following lawful bases:

• Consent: when you submit the contact form and tick the consent box, and when you allow non-essential cookies.
• Legitimate interests: to respond to your enquiries, keep simple administrative records and maintain the security of our website, balanced against your rights and freedoms.
• Legal obligation: where we are required to retain or disclose information to comply with the law.

You may withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing and international transfers

We treat your information as confidential and share it only where necessary:

• Service providers: trusted suppliers who help us operate the website, host email or provide analytics, acting only on our instructions.
• Professional advisers and authorities: where disclosure is required by law or to establish, exercise or defend legal claims.

Some providers may process data outside New Zealand or the European Economic Area. Where that happens, we take reasonable steps to ensure an adequate level of protection through appropriate safeguards, such as standard contractual clauses or equivalent mechanisms.

6. How long we keep your data

We retain personal information only for as long as it is needed for the purpose it was collected:

• Enquiry correspondence: typically kept for up to twenty-four (24) months after our last contact, then deleted or anonymised.
• Consent records: retained for as long as needed to demonstrate compliance, and then removed.
• Aggregated analytics: retained in a form that does not identify individuals.

When information is no longer required, we delete it securely or anonymise it so it can no longer be linked to you.

7. Security measures

We apply reasonable technical and organisational measures designed to protect personal data against loss, misuse and unauthorised access, including:

• Encrypted connections (HTTPS) across the entire website.
• Access controls that limit who can view correspondence.
• Regular review of the limited tools and providers we rely upon.
• Data minimisation, so that we hold as little personal information as practical.

No method of transmission or storage is completely secure, so while we work to protect your information, we cannot promise absolute security.

8. Your rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you.
• Rectify information that is inaccurate or incomplete.
• Erase your data where there is no overriding reason to keep it.
• Restrict or object to certain processing.
• Port your data to another provider where technically feasible.
• Withdraw consent at any time.
• Complain to a supervisory authority, such as the Office of the Privacy Commissioner in New Zealand or a relevant authority in your jurisdiction.

To exercise any of these rights, please contact us using the details in this policy. We will respond within the timeframe required by applicable law and may ask you to verify your identity first.

9. Children's privacy

This website and our consultations are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we do, we will revise the “Last updated” date shown at the top of this page. We encourage you to review it periodically.

11. How to contact us

If you have questions, requests or concerns about this policy or your personal data, please reach out:

This policy provides general information about our privacy practices and does not constitute legal advice.